Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders within India typically arrive within 3–6 business days. International orders usually take 7–14 business days, depending on your location and local customs processing. All orders are processed and dispatched within 1–2 business days of being placed.
Do you ship internationally?
Yes. Berry Blush ships internationally in addition to domestic shipping across India. Current international destinations include the UAE, Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, the UK, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, the Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and the United States.
Is there a free shipping option?
Yes. We offer free shipping on orders above ₹499.
How do I track my order?
Once your order has been shipped, you'll receive tracking details by email. For an order status update, contact us through our Contact page with your order number.
When will my order be dispatched?
Orders are generally processed and dispatched within 1–2 business days after they are placed.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible with your order number. Address changes may not be possible once the order has been processed or dispatched.
What happens if my package is delayed?
Delivery times can occasionally vary because of courier delays, weather, holidays, customs processing, or other circumstances outside our control. Use the tracking information provided with your shipping confirmation to check the latest status.
Do international orders require customs clearance?
International orders may be subject to customs clearance, duties, taxes, or other local charges depending on the destination country. Customs processing can also affect delivery timelines.
Products & Ingredients
What types of products does Berry Blush offer?
Berry Blush offers skincare, haircare, bodycare, and facial care products, including serums, facial kits, and other beauty-care essentials.
What ingredients do you use most often?
Across our range, you'll find ingredients such as Rice Water, Aloe Vera, Niacinamide, Centella Asiatica, Hyaluronic Acid, Glycolic Acid, Retinyl Palmitate, Bakuchiol, Redensyl, Keratin, and Argan Oil.
Are Berry Blush products suitable for sensitive skin?
Our formulas are designed with skin-conditioning and soothing ingredients such as Aloe Vera and Centella Asiatica. However, individual skin can react differently. We recommend performing a patch test 24 hours before full use, particularly if you have known sensitivities.
Should I patch test a new Berry Blush product?
Yes. Apply a small amount to a limited area of skin and observe for approximately 24 hours before applying the product more widely.
How do I know which product is right for my skin concern?
Our products are organised around concerns such as Acne, Hyperpigmentation, Brightening & Glow, and Anti-Ageing. Review the product description and recommended usage for each product, or contact us if you need help selecting products.
Can I use multiple Berry Blush products together?
Many products can be incorporated into the same routine, but the combination depends on the ingredients and your skin type. Introduce new active products gradually and avoid combining multiple strong treatments if your skin is sensitive.
Can I use Berry Blush products every day?
Usage depends on the specific product. Follow the instructions provided with the product and avoid increasing the recommended frequency without a reason.
Do Berry Blush products contain active ingredients?
Yes. Depending on the product, our range includes ingredients such as Niacinamide, Glycolic Acid, Hyaluronic Acid, Bakuchiol, and Retinyl Palmitate. Check the individual product page for its complete ingredient information and recommended usage.
Are the products suitable for all skin types?
Products can perform differently depending on individual skin type and sensitivity. Check the individual product description and perform a patch test before introducing a new product into your routine.
Where can I find the complete ingredient list?
The ingredients for each product should be checked on its individual product packaging or product page. If you have a specific ingredient concern, review the complete ingredient list before use.
Serums & Treatments
Can I use the Brightening Serum and Age-Renew Night Serum together?
Yes. A common approach is to use a brightening serum as part of a morning routine and an age-renewal treatment as part of an evening routine. Apply lighter, water-based products before richer treatments and patch test new active products.
Can I use a serum in the morning?
Yes, depending on the serum. Follow the product's recommended usage instructions. When using active skincare during the daytime, finish your routine with sunscreen.
Can I use a serum at night?
Yes. Several serums and treatments are designed for evening routines. Follow the specific product instructions.
Can I use more than one serum?
Multiple serums can sometimes be used in the same routine, but compatibility depends on their active ingredients. If you're introducing multiple new products, add them gradually so you can identify how your skin responds.
How much serum should I use?
Use the quantity recommended on the product packaging. In general, a small amount is sufficient for facial application, and applying more product does not necessarily produce faster results.
Should I apply serum before or after moisturiser?
Generally, apply a serum before moisturiser. A simple sequence is cleanser → toner → serum → moisturiser → SPF in the morning.
Facial Kits
What are Berry Blush Facial Kits?
Berry Blush Facial Kits are multi-step facial-care rituals designed to provide a structured skincare routine at home.
Do the Facial Kits include instructions?
Yes. Each Facial Kit includes instructions to help you follow the recommended multi-step sequence.
How many steps are included in the Facial Kit?
The number of steps can vary by kit. The Korean Glass Therapy Facial Kit is a 9-step facial kit.
Can I use a Facial Kit at home?
Yes. The kits are designed as guided facial-care rituals that can be followed at home according to the included instructions.
Can I use a Facial Kit if I have sensitive skin?
If you have sensitive skin, perform a patch test before using the products and follow the individual product instructions. If you know that your skin reacts to particular active ingredients, review the ingredient list before use.
How often should I use a Facial Kit?
Follow the usage frequency provided with your specific Facial Kit. Facial treatments do not necessarily need to be performed daily.
Can I return a Facial Kit after opening it?
Facial Kits are sold as complete rituals. For a return to be accepted, all items in the kit must be unopened and unused and returned together.
Can I return a Facial Kit if I opened only one item?
No. Because Facial Kits are sold as complete rituals, all items in the kit need to be returned together, unopened and unused, for the return to be accepted.
Skincare Routine
What order should I apply my skincare products in?
A simple morning routine is:
Cleanser → Toner → Serum → Moisturiser → SPF
A simple evening routine is:
Cleanser → Toner → Treatment Serum → Night Cream
Apply thinner, water-based formulas before heavier creams.
Should I use sunscreen after my skincare routine?
Yes. Sunscreen should generally be the final step of your morning skincare routine.
Can I use skincare products immediately after cleansing?
Yes. After cleansing, continue with your toner, serum, moisturiser, and other products according to your routine.
Should I introduce new products one at a time?
Introducing new products gradually can make it easier to identify how your skin responds, particularly when using active ingredients.
Can I change my entire skincare routine at once?
It is generally easier to introduce products gradually rather than changing multiple active products simultaneously. This helps you identify which product may be responsible if irritation occurs.
Skincare Concerns
Which Berry Blush products are suitable for acne-prone skin?
Berry Blush organises products around concerns including Acne. Review the individual product descriptions and ingredient lists to determine which products fit your routine.
Which products can I use for hyperpigmentation?
Our range includes products organised under Hyperpigmentation and Brightening & Glow. Check the individual product descriptions for their intended use and ingredients.
Which products are suitable for brightening and glow?
Berry Blush has a dedicated Brightening & Glow range featuring products formulated with ingredients such as Niacinamide and other skin-conditioning ingredients.
Which products can I use as part of an anti-ageing routine?
Our Anti-Ageing range includes products intended for age-conscious skincare routines. The Age-Renew Night Serum can be incorporated into an evening routine according to its usage instructions.
How long does it take to see skincare results?
Skincare results vary by person, product, skin type, and consistency. Some active ingredients, including Niacinamide and Glycolic Acid, may require several weeks of consistent use before visible changes are noticed. A general timeframe for assessing changes is 4–8 weeks, although individual results vary.
Why isn't my skin improving immediately?
Skincare is not generally an overnight process. Consistent use, appropriate product selection, adequate moisturisation, and daytime sun protection are important factors in a skincare routine.
Returns & Refunds
What is Berry Blush's return policy?
We accept returns within 7 days of delivery, provided the item is unopened, unused, and in its original packaging.
Can I return an opened skincare product?
No. Because skincare and haircare products are cosmetics, opened or used products cannot be accepted for return for hygiene reasons.
Can I return a used product?
No. Products must be unopened and unused to qualify for a return.
How do I start a return?
Email mail@berryblushorganic.com with your order number and the reason for the return. Our team will guide you through the next steps.
How many days do I have to request a return?
Return requests must be made within 7 days of delivery.
What condition must a product be in to qualify for a return?
The product must be unopened, unused, and in its original packaging.
Can I return part of a Facial Kit?
No. Facial Kits are sold as complete rituals. All items in the kit must be returned together, unopened and unused.
Where can I find the complete refund policy?
You can view the complete Refund Policy.
Product Usage & Safety
What should I do if a product causes irritation?
Stop using the product if you experience significant irritation or discomfort. If the reaction persists or is severe, seek appropriate medical advice.
Should I patch test products containing active ingredients?
Yes. Patch testing is particularly useful when introducing products containing active ingredients such as Glycolic Acid, Retinyl Palmitate, or other treatment ingredients.
Can I use Glycolic Acid every day?
Usage frequency depends on the specific formulation and your skin's tolerance. Follow the product instructions and introduce Glycolic Acid gradually if you are new to it.
Can I use active skincare products if my skin is sensitive?
Active ingredients can be more irritating for some people with sensitive skin. Patch test first, introduce products gradually, and follow the product's recommended usage.
Can I use Berry Blush products during pregnancy?
Pregnancy-related skincare decisions can depend on the specific ingredients and individual circumstances. Review the complete ingredient list and consult your healthcare professional before using products containing active ingredients during pregnancy.
Are Berry Blush products dermatologically tested?
Product-specific testing information should be checked on the individual product packaging or product page. Do not assume that every product has undergone the same testing.
Product Storage
How should I store my skincare products?
Keep skincare products properly closed and store them according to the instructions on the packaging. Avoid unnecessary exposure to excessive heat, direct sunlight, and moisture.
Can I keep my skincare products in the bathroom?
Products can be affected by heat, humidity, and moisture. Follow the storage instructions provided on the product packaging and keep products away from excessive heat and direct sunlight.
How do I know when a product expires?
Check the product packaging for the expiry date, period-after-opening information, or other applicable product information.
Can I use a product after its expiry date?
No. Do not use cosmetic products beyond their stated expiry date.
Orders & Customer Support
What information should I provide when contacting Berry Blush about an order?
Include your order number and a clear description of your request. This helps the team locate your order and assist you more efficiently.
How can I contact Berry Blush?
For order, product, or return-related queries, contact us through our Contact page. For return requests, you can also email mail@berryblushorganic.com.
Can I ask for help choosing skincare products?
Yes. If you're unsure which products are appropriate for your skin concern, contact the Berry Blush team and provide details about the concern you're trying to address.
Where can I find information about a specific product?
Individual product pages provide product-specific information, including intended use, ingredients, and usage guidance.
Do product results vary from person to person?
Yes. Skincare results can vary depending on skin type, skin condition, routine, consistency, lifestyle, and individual response to ingredients. No single product produces identical results for everyone.