Refund & Return Policy

Last Updated: 22 September 2026

At Berry Blush, we want you to be happy with your purchase. Because our products are skincare, haircare, and personal-care products, we follow specific hygiene requirements for returns and exchanges.

This Refund & Return Policy applies to purchases made through the Berry Blush website within India.

Our policy is intended to operate alongside applicable consumer-protection laws and regulations in India. The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 provide the broader legal framework applicable to e-commerce businesses in India.

1. Return Eligibility

We accept return requests within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused and unopened.
• The product must be in its original packaging.
• All original labels, seals, accessories, and promotional materials, where applicable, should be intact.
• The product should not have been damaged, altered, or tampered with after delivery.
• You must provide your order number when requesting a return.

For hygiene and safety reasons, opened or used skincare, haircare, bodycare, and cosmetic products are generally not eligible for return.

This restriction does not affect any rights available to consumers under applicable law where a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protections.

2. Damaged, Defective, or Incorrect Products

If your order arrives:

• damaged,
• leaking,
• defective,
• tampered with,
• missing an item, or
• containing a product different from what you ordered,

contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

1. Order number
2. Description of the issue
3. Clear photographs of the product
4. Photographs of the outer shipping package
5. Photographs of the shipping label, where applicable
6. Unboxing video, if available

We may review the information and arrange an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

3. How to Request a Return

To request a return, email:

mail@berryblushorganic.com

Please include:

Subject: Return Request – [Order Number]

Include the following information in your email:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs, if applicable

Our team will review your request and provide the applicable return instructions.

4. Facial Kit Returns

Berry Blush Facial Kits are sold as complete skincare rituals.

If you wish to return a Facial Kit, all items included in the kit must be returned together, unopened and unused.

If individual products from the kit have been opened or used, the complete kit may no longer qualify for a return under this policy.

5. Non-Returnable Products

The following products generally cannot be returned once opened or used:

• Skincare products
• Serums
• Facial cleansers
• Toners
• Facial treatments
• Facial kits
• Haircare products
• Bodycare products
• Other personal-care or cosmetic products

Products that are defective, damaged in transit, incorrectly supplied, or otherwise covered by applicable consumer rights will be handled separately.

6. Exchanges

We do not generally offer exchanges for products that have been opened or used.

For an incorrect, damaged, or defective product, contact us with your order details and supporting photographs. Where appropriate, we may arrange a replacement.

7. Refunds

Once an eligible return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be processed to the original payment method.

Depending on your bank, card issuer, payment gateway, or payment method, the amount may take additional time to appear in your account.

8. Shipping Charges on Returns

If a return is requested because you have changed your mind, selected the wrong product, or otherwise no longer require an eligible unopened product, return shipping arrangements may be the customer's responsibility.

If the product was damaged, defective, incorrectly supplied, or otherwise requires resolution due to an issue attributable to us, we will determine the appropriate return shipping arrangement.

9. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, we will attempt to cancel the order and process the applicable refund.

If an order has already been dispatched, cancellation may not be possible. In such cases, the order may need to be handled according to the applicable return process.

10. COD Orders

For Cash on Delivery orders, refunds cannot be provided in cash by the delivery agent.

Where a refund is approved for a COD order, Berry Blush may request appropriate bank-account or other payment details required to process the refund.

11. Promotional Products and Free Gifts

If an order includes a promotional product, discount, free gift, or other promotional benefit, the applicable promotional terms may affect the return and refund amount.

Where a free gift was provided as part of an order that is subsequently returned, the free gift may also need to be returned.

12. Order Issues

If you believe an item is missing from your order, contact us with your order number and details of the missing item. We may request photographs of the package and its contents to investigate the issue.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override rights or remedies that cannot lawfully be excluded under applicable Indian law.

For e-commerce businesses operating in India, the Consumer Protection (E-Commerce) Rules, 2020 form part of the applicable consumer-protection framework.